Defining and solving wicked problems for a complex world
I personally strive to make the world a more human place in which to conduct efficient and effective business. I stick to the principles of open communication, collaboration and creativity to assist my clients to define and solve problems critical to meeting their objectives.
My mission is for government to develop and maintain an innovative user-centric focus to enhance the delivery of government services to make Australia a better place.
I can assist with the following:

Journey mapping

Problem definition

Business analysis

Team facilitation
Blog
- 1 – Design thinking
- 2 – Innovation & design thinking processes
- 3 – Problem finding
- 4 – Ethnographic research, stakeholder personas and journey mapping
- 5 – Solving wicked problems






Gregory Thomas – Canberra Australia – +61(0)421 483 225